Shipping policy
At Scooter Life Canada, we are committed to delivering your orders efficiently and securely. Please review our shipping policy to understand our process, timelines, and guidelines.
Order Processing
- Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).
- Order Confirmation: Once your order is placed, you will receive a confirmation email. When your order ships, a tracking number will be provided.
- Delays: If there are any unexpected delays, we will notify you as soon as possible.
Delivery Times
- Order Processing Time: 1-2 business days (Mon-Fri)
- Transit Time: 2-7 business days (Mon-Fri)
- Total delivery time: 3-9 business days (Mon-Fri)
- Order Cutoff Time: 5:00 pm (GMT-05:00) Eastern Standard Time (Toronto)
Note: Delivery times may vary based on your location, courier delays, or weather conditions.
Shipping Rates
- Flat rate of $27.99 on order value $0.01 - $99.99
- Free shipping on all orders in Canada for order value at $100 & over.
Shipping Methods
Standard Shipping (3-9 Business Day Delivery on All Orders).
Shipping Restrictions
- We currently ship only within Canada.
- We do not ship to P.O. boxes due to courier restrictions.
Tracking Your Order
Once your order ships, you will receive an email with tracking details. You can track your package through the courier’s website for real-time updates.
Damaged or Lost Shipments
- If your order arrives damaged, please contact us immediately with photos of the damage so we can assist with a replacement or claim.
- If your package is lost in transit, contact our support team, and we will work with the shipping carrier to resolve the issue.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us within 3-4 hours of placing it. Once an order has shipped, it cannot be modified.
If you have any questions about shipping, please email us at: info@scooterlifecanada.com
If you have any further questions about our shipping policy, please reach out to our customer support team
Scooter Life Canada