Shipping policy
At Scooter Life Canada, we are committed to delivering your orders efficiently and securely. Please review our shipping policy to understand our process, timelines, and guidelines.
Shipping Destinations:
We offer shipping within Canada only.
Order Processing
- Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).
- Order Confirmation: Once your order is placed, you will receive a confirmation email. When your order ships, a tracking number will be provided.
- Delays: If there are any unexpected delays, we will notify you as soon as possible.
Delivery Times
- Order Processing Time: 1-2 business days (Mon-Fri)
- Transit Time: 2-7 business days (Mon-Fri)
- Total delivery time: 3-9 business days (Mon-Fri)
- Order Cutoff Time: 5:00 pm (GMT-05:00) Eastern Standard Time (Toronto)
- Note: Delivery times may vary based on your location, courier delays, or weather conditions.
Shipping Rates
- Order value CA$0.01 - CA$99.99: Shipping cost is CA$27.99
- Order value CA$100.00: Free shipping
Shipping Methods
- Canada Post
- DHL Express
- FedEx International
- UPS Canada
Tracking Your Order
Once your order ships, you will receive an email with tracking details. You can track your package through the courier’s website for real-time updates.
Damaged or Lost Shipments
In the event that an item is received damaged, defective, or lost in transit, please contact our customer service team at info@scooterlifecanada.com within 48 hours for assistance. We may request photographic evidence of the damage or defect for assessment purposes.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us within 3-4 hours of placing it. Once an order has shipped, it cannot be modified.
If you have any questions about shipping, please email us at: info@scooterlifecanada.com
If you have any further questions about our shipping policy, please reach out to our customer support team
Business Name: Scooter Life Canada